About this role
Customer Support Manager at Plug. Location: Santa Monica or Los Angeles. Role: building support, managing inquiries, tracking metrics Requirements: 5+ years in customer support or operations, experience building/scaling support functions, creating SOPs/SLAs/dashboards, cross-functional collaboration, hands-on with Zendesk/HubSpot/Salesforce, familiarity with workflow automation and AI-enabled triage. Category: Customer Service Seniority: Senior Level Tools: Zendesk, HubSpot, Salesforce Commitment: Full Time Workplace: Onsite Languages: English