About this role
Strategic Workforce Planning Manager at Rankgroup. Location: Quatre Bornes, Plaines Wilhems District, Mauritius. Role: optimizing workforce, developing forecasts, modeling capacity Requirements: 3+ years workforce planning experience in multi-channel contact centres; expertise in forecasting, capacity modelling, intraday operations, stakeholder management and regulated environments. Category: Project and Program Management Seniority: Mid Level Tools: Microsoft Excel, Power BI, NICE, Genesys, Verint, Calabrio, Amazon Connect Commitment: Full Time Workplace: Hybrid Languages: English