About this role
Service Design Manager at Peloton. Location: Plano, Texas, United States. Role: designing journeys, optimizing workflows, analyzing performance Requirements: 10+ years in service or CX design, contact center experience, journey mapping, process improvement, analytics, Salesforce Service Cloud familiarity, and formal service design/CX training. Category: Project and Program Management Seniority: Senior Level Tools: Salesforce Service Cloud, Amazon Connect, Tableau, Looker, Power BI Certifications: service design, cx design, human-centered design Commitment: Full Time Workplace: Onsite Languages: English