About this role
Customer Care Operations Lead at Moneybase plc. Location: Birkirkara, Birkirkara, Malta. Role: Oversee resolutions, Monitor SLAs, Maintain knowledge Requirements: Leader with experience in customer care/operations, SLA governance, knowledge base management, and cross-functional collaboration. Category: Customer Service Seniority: Senior Level Tools: CRM, Omni-channel, Ticketing systems Commitment: Full Time Workplace: Onsite Languages: English