About this role
Patient Experience Manager at Benevis. Location: Atlanta, Georgia, United States. Role: monitoring feedback, contacting patients, responding reviews Requirements: 5+ years in customer support or patient experience (including 3+ years in escalations/service recovery), strong de-escalation and written communication, comfortable with outbound calls, cross-functional influence, organized, Excel/Google Sheets proficiency. Category: Customer Service Seniority: Senior Level Tools: Birdeye, Microsoft Excel, Google Sheets Certifications: cpxp Commitment: Full Time Workplace: Hybrid Languages: English