About this role
Lead Complaints Advisor at Home Group. Location: Newcastle upon Tyne, England, United Kingdom. Role: leading investigations, coaching colleagues, writing responses Requirements: Experience managing stage 1 and 2 complaints in housing or similar sector, strong written and verbal communication, familiarity with policies/regulatory codes, complaints systems and Microsoft Office. Category: Customer Service Seniority: Mid Level Tools: Microsoft Office Commitment: Full Time Workplace: Hybrid Languages: English