About this role
Customer Care Manager at Vilgain s.r.o.. Location: Prague, Prague, Czech Republic. Role: leading team, improving processes, managing performance Requirements: 5+ years in customer care/support or e-commerce operations, prior people management experience, strong Czech and English (written & verbal), metrics-driven (CSAT, response/resolution times), process and team-building skills. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Hybrid Languages: Czech, English