About this role
Helpdesk Technician II at Energy Solutions Internships. Location: Boston or Chicago or New York City. Role: delivering support, troubleshooting issues, documenting issues Requirements: 3+ years IT help desk experience, Tier 1 support for local and remote users, Windows and macOS support, hardware lifecycle management, basic networking, ticketing/ITSM experience, strong customer service and communication. Category: Information Technology Seniority: Mid Level Tools: Microsoft Office 365, SharePoint, Active Directory, Azure AD, Okta, Intune, Jamf Certifications: comptia a+, network+ Commitment: Full Time Workplace: Onsite Languages: English