About this role
Service Management Delivery Lead at Panasonic Automotive. Location: Farmington Hills or Peachtree City. Role: leading implementation, driving delivery, establishing metrics Requirements: 8+ years in IT service management with 3+ years leading processes; strong ITIL knowledge; experience with ITSM tools (ServiceNow, BMC Remedy); ability to drive service improvements and present performance metrics; bachelor’s degree preferred. Category: Information Technology Seniority: Senior Level Tools: ServiceNow, BMC Remedy Certifications: itil foundation, pmp, servicenow system administrator Commitment: Full Time Workplace: Hybrid Languages: English