About this role
Service Desk Lead Agent at United Regional Career Site. Location: Wichita Falls, Texas, United States. Role: coordinating operations, coaching staff, monitoring tickets Requirements: Coordinate daily service desk operations, ensure SLA performance, triage incidents, coach staff, and enforce ITSM processes; knowledge of ServiceNow, Five9, EMR, and ITIL principles. Category: Information Technology Seniority: Entry Level Tools: ServiceNow, Five9, EMR Certifications: itil foundations, comptia a+ Commitment: Full Time Workplace: Onsite Languages: English