About this role
Manager - Technical Account Management at AfterShip. Location: Toronto, Ontario, Canada. Role: managing team, onboarding TAMs, prioritizing roadmap Requirements: Manage and develop a team of 10+ TAMs, 2+ years managing TAMs/SEs, strong SaaS technical knowledge (APIs, webhooks, SSO/SAML, cloud), excellent communication, coaching, and customer de-escalation skills. Category: Customer Service Seniority: Mid Level Tools: APIs, webhooks, SSO, SAML, databases, AWS, GCP, Azure, Shopify, TikTok Shop Commitment: Full Time Workplace: Remote Languages: English