About this role
Team Lead, CCaaS Operations at Anovia. Location: Bangalore or Canada. Role: leading incidents, mentoring engineers, monitoring SLAs Requirements: 5+ years in CCaaS operations or contact center technology support; hands-on experience with at least two of Five9, Genesys Cloud, Amazon Connect; experience leading or mentoring technical teams; strong incident/change management and reporting skills; English proficiency. Category: Information Technology Seniority: Senior Level Tools: Five9, Genesys Cloud, Amazon Connect, ServiceNow, Jira Service Management, Microsoft Power BI, Tableau Certifications: five9, genesys cloud, aws connect Commitment: Full Time Workplace: Remote Languages: English