About this role
Manager - AI Customer Experience at Cyncly Careers. Location: Pune, Maharashtra, India. Role: leading delivery, designing workflows, optimizing ai Requirements: 5+ years in SaaS customer support or success; track record delivering AI/automation/self-service improvements; hands-on with Zendesk/Freshdesk/Intercom/Salesforce Service Cloud; strong data orientation and communication. Category: Customer Service Seniority: Senior Level Tools: Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, Zendesk Advanced AI, Intelligent Triage, Zendesk AI, conversational AI Commitment: Full Time Workplace: Hybrid Languages: English