About this role
Manager, Customer Support - APAC at Cloudbeds. Location: Australia or New Zealand. Role: leading team, resolving escalations, driving metrics Requirements: Hotel operations background, 2+ years leading customer-facing teams, escalation management, metrics ownership (CSAT,NPS,SLA,FCR), strong communication, fluent English and Spanish. Category: Customer Service Seniority: Entry Level Commitment: Full Time Workplace: Remote Languages: English, Spanish