About this role
SHIPPER SUPPORT LEAD at General Logistics Systems US, Inc.. Location: Mesa, Arizona, United States. Role: handling escalations, monitoring quality, leading training Requirements: Lead shipper support functions including quality monitoring of calls/chats/emails, handling escalations, driving improvements, training staff, strong communication and problem-solving, HS/GED and ability to lift 75 lbs. Category: Customer Service Seniority: Entry Level Tools: Microsoft Excel, Microsoft Word, Microsoft Outlook, Salesforce, Talkdesk Commitment: Full Time Workplace: Onsite Languages: English