About this role
Customer Experience Insight Analyst at Nationwide. Location: Glasgow or Swindon or Northampton or Dunfermline. Role: leading analysis, translating metrics, building relationships Requirements: Experience using Root Cause methodology and analysing complaints data to produce insights, influence stakeholders, spot trends, and support improvement actions; strong communication and time-management skills. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Hybrid Languages: English