About this role
Customer Service Manager at undefined. Location: Miami, Florida, United States. Role: leading team, managing operations, driving improvement Requirements: 5–8 years call center experience (minimum 5), 3+ years managing supervisors, proficiency with call center platforms and WFM, strong analytical, coaching, and communication skills; bachelor's degree preferred. Category: Customer Service Seniority: Senior Level Tools: ACD, CRM, WFM, conversational AI, real-time agent assist, automated quality monitoring, predictive analytics Certifications: copc, icmi Commitment: Full Time Workplace: Hybrid Languages: English