About this role
Customer Account Specialist at FirstEnergy Careers. Location: Concord or Akron or Painesville. Role: managing accounts, engaging customers, resolving issues Requirements: Bachelor's preferred (or 5-7 years experience), 3+ years relevant experience, account management and project skills, strong communication, Excel and CRM/SAP proficiency, ability to work extended hours during storms. Category: Business Operations Seniority: Mid Level Tools: Microsoft Excel, CRM, SAP, Power BI, QlikView, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, GIS View, Microsoft Dynamics, FLEX, CREWS Commitment: Full Time Workplace: Onsite Languages: English