About this role
Analista de Servicio al Cliente at Cobre. Location: Bogotá, Cundinamarca, Colombia. Role: resolving complaints, managing cases, reporting metrics Requirements: Handle and resolve consumer PQRs via authorized channels, manage virtual casilleros for SFC/DCF, ensure legal response times, document interactions in CRM, and support service KPIs; 1+ year experience in financial sector required. Category: Customer Service Seniority: Entry Level Tools: ZOHO Commitment: Full Time Workplace: Onsite Languages: Spanish