About this role
Guest Relations Manager at Lindblad Expeditions. Location: United States. Role: resolving complaints, analyzing feedback, coordinating responses Requirements: B.A./B.S. required; 5+ years guest relations/customer service experience (luxury travel preferred); survey data and metric analysis; experience with Salesforce, Seaware, survey platforms; strong communication and time-management skills. Category: Customer Service Seniority: Senior Level Tools: Salesforce, Seaware, InMoment, Forsta, Qualtrics, Microsoft Word, Microsoft Excel, Microsoft PowerPoint Commitment: Full Time Workplace: Remote Languages: English