About this role
Jefe de Call Center Masivo - Quito at Puntonet S.A.. Location: Quito, Pichincha, Ecuador. Role: leading team, analyzing kpis, improving satisfaction Requirements: University degree in telecommunications/electronics, 3+ years leading call center teams, KPI analysis, call center operations, strategic planning, CRM and Power BI experience, intermediate English. Category: Customer Service Seniority: Mid Level Tools: CRM, Power BI, rigthnow, Celti Commitment: Full Time Workplace: Onsite Languages: English, Spanish