About this role
Client Relationship Manager at Oldmutual. Location: Pinelands, Western Cape, South Africa. Role: managing escalations, analyzing trends, coaching peers Requirements: Matric required; minimum 5 years client service/CRM experience; tertiary in administration/CRM preferred; experience with legacy/new products, SLAs, escalations, quality assurance, and listed operational systems. Category: Customer Service Seniority: Senior Level Tools: OMUNET, VTG, EMS, CMoS, BaNCS, Bizagi, SQL, Eternity, SNOW, GCS, Qlink, BankServ Commitment: Full Time Workplace: Onsite Languages: English