About this role
Help Desk Manager at CPM Holdings, Inc.. Location: Waterloo, Iowa, United States. Role: leading team, managing operations, monitoring tickets Requirements: 10+ years progressive IT help/service desk experience, 2+ years managing teams, ITSM/ITIL knowledge, experience with ServiceDesk Plus, Microsoft 365/Windows/Active Directory/Intune, strong leadership and communication. Category: Information Technology Seniority: Senior Level Tools: ServiceDesk Plus, Windows 10/11, Microsoft 365, Active Directory/Entra ID, Microsoft Intune, SmartDeploy, PowerShell, Microsoft SharePoint, Microsoft Teams, Microsoft Power BI, VPN technologies, endpoint security solutions, remote support tools Certifications: itil foundation, microsoft, comptia Commitment: Full Time Workplace: Onsite Languages: English