About this role
Client ACM - Bilingual at TPMXN. Location: Mexico. Role: Lead program, Manage reports, Support client Requirements: 1.5 years in a management role in a contact center; bachelor’s degree or currently studying with 25% completion; 2+ years in SaaS support or related fields; English and Spanish proficiency; MS Office and call center systems knowledge; ability to analyze performance metrics. Category: Project and Program Management Seniority: Mid Level Tools: MS Office, AVAYA CMS, CRM, Quality tools, Root cause analysis, Control charts Commitment: Full Time Workplace: Onsite Languages: English, Spanish