About this role
Booking Operations Support Lead at Fora. Location: New York City, New York, United States. Role: delivering support, resolving escalations, managing team Requirements: 3+ years in customer support or operations (1+ year in lead role), experience with Intercom/Zendesk, building SOPs and escalations, strong written/verbal skills, technical aptitude, and bachelor's degree or equivalent experience. Category: Customer Service Seniority: Mid Level Tools: Intercom, Zendesk, GDS Commitment: Full Time Workplace: Onsite Languages: English