About this role
Head of Customer Success at BackOps. Location: San Francisco, California, United States. Role: leading team, owning retention, driving adoption Requirements: 7+ years in customer success/account management in B2B SaaS with people management experience; ownership of net revenue retention, expansion and renewals; enterprise account experience; technical aptitude; operations/supply chain experience a plus. Category: Customer Service Seniority: Senior Level Tools: Relay, AI Process Center Commitment: Full Time Workplace: Onsite Languages: English