About this role
Real Time Management (Lead Contact Center Process Improvement Representative) at Genworth Financial. Location: Lynchburg or Alabama or Arkansas or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maine or Maryland or Massachusetts or Michigan or Minnesota or Mississippi or Missouri or Nebraska or New Hampshire or New Jersey or New York or North Carolina or North Dakota or Ohio or Oklahoma or Pennsylvania or Rhode Island or South Carolina or South Dakota or Tennessee or Texas or Vermont or Virginia or West Virginia or Wisconsin or United States or Washington, D.C.. Role: monitoring queues, analyzing trends, providing reports Requirements: 2+ years call center experience; experience with Amazon, Verint, CMS or IEX; intermediate Microsoft Excel and PowerPoint; strong analytical, communication, planning, and time-management skills; ability to work flexible hours between 7AM–8PM including nights/weekends. Category: Customer Service Seniority: Entry Level Tools: Amazon, Verint, CMS, IEX, Microsoft Excel, Microsoft PowerPoint Commitment: Full Time Workplace: Remote Languages: English