About this role
IT Support Engineer at Gravitate Energy LLC. Location: Dallas, Texas, United States. Role: triaging tickets, provisioning devices, maintaining runbooks Requirements: 3+ years IT support experience; strong ticket management (Jira Service Management, Zendesk, Freshdesk); macOS and Windows familiarity; strong Linux/shell skills; SSO/MFA and SaaS administration; basic Python or shell scripting; strong written communication. Category: Information Technology Seniority: Mid Level Tools: GCP, Azure, kubectl, Python, C#, Jira Service Management, Zendesk, Freshdesk, macOS, Windows, Linux, Git, Docker, Kubernetes, MDM, EDR, CI/CD, SSO, MFA, SOC 1, SOC 2 Commitment: Full Time Workplace: Onsite Languages: English