About this role
Senior Manager, Technical Support Engineer at Motive. Location: Islamabad or Lahore. Role: lead teams, set cadence, drive metrics Requirements: Lead and scale global Technical Support Engineering teams; manage managers and senior ICs; drive CSAT, SLA, FCR, backlog, incident readiness, and cross-functional partnerships. Category: Customer Service Seniority: Senior Level Tools: Salesforce, Tableau, Google Sheets, Jira, Confluence Commitment: Full Time Workplace: Remote Languages: English