About this role
Senior Manager - Technical Support Engineering at DeepL. Location: London, United Kingdom. Role: setting direction, leading teams, driving improvements Requirements: Proven experience leading technical support/engineering teams in B2B SaaS, deep troubleshooting and escalation management, strong stakeholder influence, and expertise with identity/authentication and API integrations. Category: Customer Service Seniority: Senior Level Tools: API, SAML, OAuth 2.0, OIDC, SCIM, RBAC, Okta, Microsoft Entra ID, Google Workspace Commitment: Full Time Workplace: Hybrid Languages: English