About this role
Tier 1 Managed Services Engineer 1 1 (Ottawa, ON, CA) at Calian. Location: Ottawa or Houston. Role: delivering support, troubleshooting issues, escalating tickets Requirements: Provide Tier 1 NOC support in a 24/7 environment, troubleshoot and process tickets for systems (telephony, networking, cloud, endpoints), work flexible shifts including nights/weekends, and maintain job-related certifications. Category: Information Technology Seniority: Entry Level Tools: Webex, Cisco Finesse, Microsoft Teams, ConnectWise Automate, VPN, VOIP, AWS, Azure, Google Cloud Commitment: Full Time Workplace: Onsite Languages: English