About this role
Service Desk Engineer - Level 2 at New Era Technology NZ. Location: Auckland, Auckland, New Zealand. Role: providing support, troubleshooting issues, managing tickets Requirements: NZ citizen or permanent resident with NZ driver’s license, 1+ years service desk/helpdesk experience preferred, Microsoft 365/Active Directory/Intune/Windows knowledge, networking fundamentals, ITIL/ITSM familiarity, strong communication and ticket management skills. Category: Information Technology Seniority: Entry Level Tools: Microsoft 365, Active Directory, Microsoft Intune, Windows, PowerShell, RMM, PSA, TCP/IP, DNS, DHCP, VPN Certifications: ms-900, az-900, itil foundation, microsoft, cisco, comptia Commitment: Full Time Workplace: Remote Languages: English