About this role
Lead Telecom Engineer / Genesys Cloud Operational Lead at NationsBenefits, LLC. Location: Hyderabad, Telangana, India. Role: leading team, managing operations, performing testing Requirements: 6+ years in contact center operations/QA, experience with Genesys Cloud CX, Cyara, ITSM; strong service management, QA, leadership, and analytical skills; bachelor\u0002s degree in computer science/IT preferred. Category: Information Technology Seniority: Senior Level Tools: Genesys Cloud CX, Cyara, ITSM Commitment: Full Time Workplace: Onsite Languages: English