About this role
Service Desk Engineer - Level 2 at New Era Technology. Location: Auckland, Auckland, New Zealand. Role: providing support, managing tickets, troubleshooting issues Requirements: Provide remote IT support, log and triage tickets, perform user administration, troubleshoot Microsoft 365/Intune/Windows, and meet SLA expectations; NZ citizenship/permanent residency and NZ driver's license required. Category: Information Technology Seniority: Entry Level Tools: Microsoft 365, Active Directory, Microsoft Intune, Windows, TCP/IP, DNS, DHCP, VPN, PowerShell, RMM, PSA Certifications: microsoft, cisco, comptia, ms-900, az-900, itil foundation Commitment: Full Time Workplace: Remote Languages: English