About this role
Service Desk Engineer at Titan. Location: Raleigh, North Carolina, United States. Role: resolving tickets, triaging issues, updating documentation Requirements: 1+ years in service/help/desktop support; working knowledge of Windows, macOS, Active Directory/Entra ID, Microsoft 365, Google Workspace; experience with ServiceNow or ConnectWise; strong written communication and interest in automation/AI. Category: Information Technology Seniority: Entry Level Tools: Windows, macOS, Active Directory, Entra ID, Microsoft 365, Google Workspace, ServiceNow, ConnectWise, PowerShell, Python, Intune Commitment: Full Time Workplace: Onsite Languages: English