About this role
Contact Center Sr Specialist at Orange Business. Location: Gurgaon, Haryana, India. Role: troubleshooting incidents, configuring ivr, integrating systems Requirements: 5+ years in contact center engineering (3+ years with Genesys Cloud CX); expertise in ACD, IVR, SIP, WebRTC, omnichannel; experience integrating Genesys with CRM (Salesforce, Microsoft Dynamics); proficiency with APIs, SDKs, JavaScript, Python; cloud knowledge (AWS, Azure, GCP). Category: Information Technology Seniority: Senior Level Tools: Genesys Cloud CX, NICE CX One, Webex CC, Salesforce, Microsoft Dynamics, APIs, SDKs, JavaScript, Python, AWS, Azure, GCP, IVR, SIP, WebRTC, ACD Commitment: Full Time Workplace: Hybrid Languages: English