About this role
Principal AI-Driven Enterprise Support Engineer at NICE. Location: Seattle or Atlanta or Hoboken or Richardson or Sandy or United States. Role: leading escalations, mentoring engineers, managing accounts Requirements: 10+ years supporting enterprise SaaS/CCaaS, experience leading high-severity escalations, strong executive presence, technical troubleshooting across integrations/telephony/APIs, and experience leveraging AI-enabled workflows. Category: Information Technology Seniority: Senior Level Tools: NICE CXone, Genesys, Cisco, Amazon Connect, Five9, APIs Commitment: Full Time Workplace: Hybrid Languages: English