About this role
Sr AI-Driven Enterprise Support Engineer at NICE. Location: United States. Role: owning relationships, troubleshooting issues, leveraging AI Requirements: 6+ years supporting enterprise SaaS or contact center technologies, strong troubleshooting, experience with APIs/integrations/logs, customer-facing technical relationship ownership, effective communication with technical and business stakeholders. Category: Customer Service Seniority: Senior Level Tools: NICE CXone, Genesys Cloud, Cisco, Five9, Avaya, Amazon Connect, APIs, Salesforce, ServiceNow, Dynamics 365 Commitment: Full Time Workplace: Remote Languages: English