About this role
Technical Support Engineer at Legion. Location: United States. Role: troubleshooting issues, managing tickets, creating documentation Requirements: Experience in SaaS technical support, troubleshooting integrations and APIs, writing knowledge base articles, strong customer communication, SQL and REST experience preferred, Workato certification desirable, must participate in on-call rotation. Category: Customer Service Seniority: Mid Level Tools: Zendesk, Zoom, Jira, Confluence, Workato, Postman, Linux, Unix, SQL, HTTP, HTTPS, FTP, SFTP, SOAP, REST, JMS, JDBC, OAuth Certifications: workato automation pro ii Commitment: Full Time Workplace: Remote Languages: English