About this role
Associate Technical Support Engineer at Box. Location: Tokyo, Tokyo, Japan. Role: providing support, investigating issues, creating knowledge Requirements: 2+ years enterprise technical support experience, strong troubleshooting with network, APIs and logs, ability to analyze with BigQuery/Google Cloud Logging and use HAR/Fiddler/Wireshark; native-level Japanese and strong written/verbal communication. Category: Customer Service Seniority: Entry Level Tools: HAR, Fiddler, Wireshark, BigQuery, Google Cloud Logging, SQL, Zendesk, Salesforce, Jira, Microsoft Intune, Box Commitment: Full Time Workplace: Hybrid Languages: Japanese, English