About this role
Service Desk Supervisor at UDT. Location: Miramar, Florida, United States. Role: supervising team, resolving escalations, coaching staff Requirements: 5+ years in NOC/Service Desk/Engineering, 2+ years leading teams, experience with ticketing systems and RMM, proficiency with Microsoft O365, Intune, SCCM, ITIL, strong communication, KPI reporting, and customer escalation management. Category: Information Technology Seniority: Senior Level Tools: ConnectWise, MSPBots, RMM, Microsoft O365, Intune, SCCM, ITIL Certifications: itil, microsoft, network+, a+, ccna Commitment: Full Time Workplace: Hybrid Languages: English