About this role
Product Support Engineer at Akamai Career Site. Location: San Jose, San José Province, Costa Rica. Role: owning escalations, performing investigations, writing documentation Requirements: Tier‑3 or senior technical support experience with B2B SaaS and cloud-native environments; strong SQL, Linux, Kubernetes, API, and troubleshooting skills; on‑call participation; bachelor's in CS/Eng or related HS diploma acceptable. Category: Information Technology Seniority: Senior Level Tools: APIs, SaaS, SQL, Linux, Kubernetes Commitment: Full Time Workplace: Remote Languages: English