About this role
Customer Support & Social Engagement Specialist at 143 Studios LLC. Location: Boston, Massachusetts, United States. Role: managing inbox, engaging social, tracking themes Requirements: Bachelor's degree required; 1-2 years community management, social care, or customer support experience preferred. Strong written communication, judgment for escalation, attention to detail, and ability to follow tagging/workflow processes. Category: Customer Service Seniority: Entry Level Tools: HubSpot, Sprinklr, Spotify, Instagram, TikTok, YouTube, Facebook, LinkedIn, Threads, Zendesk, Kustomer, Sprout, Brandwatch, Help Scout Commitment: Full Time Workplace: Hybrid Languages: English