About this role
Technical Support Engineer at Outreach. Location: Seattle, Washington, United States. Role: resolving issues, managing inquiries, reporting trends Requirements: 1+ years technical support experience for a SaaS platform, strong written and verbal communication, customer empathy, ability to troubleshoot and prioritize, familiarity with listed support tooling. Category: Customer Service Seniority: Entry Level Tools: Outreach, MS 365, FreshDesk, Slack, Salesforce, Twilio, Datadog, Sendgrid, G-suite, Zendesk, Microsoft Office, MS Dynamics, BMC Remedy, ServiceNow, Freshworks, RingCentral, 8X8 Commitment: Full Time Workplace: Hybrid Languages: English