About this role
IT Service Desk Support Specialist at City of Markham. Location: Markham, Ontario, Canada. Role: providing support, troubleshooting systems, administering accounts Requirements: College diploma or trade certification in IT, 1+ year multi-platform support experience, strong Windows and M365 skills, experience with service desk ticketing and Active Directory; excellent customer service and problem-solving. Category: Information Technology Seniority: Entry Level Tools: Windows 10, Windows 11, Microsoft Teams, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft OneNote, Microsoft OneDrive, Microsoft Outlook, Active Directory, Azure Active Directory, Ivanti Service Manager, Ivanti HEAT, ServiceNow, Remedy, FortiClient, Citrix, ADP, VPN Certifications: mcse, itil foundation Commitment: Full Time Workplace: Onsite Languages: English