About this role
Service Desk Manager at Lap of Love. Location: Lutz, Florida, United States. Role: managing team, monitoring tickets, managing devices Requirements: Lead desktop support team; 5+ years desktop support and 5+ years supervising technical staff; 3+ years ITIL incident/problem management; experience with Intune, JAMF, Microsoft Entra, Office 365, Google Workspace, VoIP and ITSM; strong documentation and prioritization skills. Category: Information Technology Seniority: Senior Level Tools: Intune, JAMF, Microsoft Entra, Office 365, Google Workspace, Zoom Phone, Halo ITSM, Claude Code Commitment: Full Time Workplace: Hybrid Languages: English