About this role
Head of Customer Experience at Parafin. Location: San Francisco, California, United States. Role: defining strategy, leading organization, owning metrics Requirements: 10+ years in customer support/experience with 5+ years managing managers; experience scaling CX, deploying AI/automation, owning CX metrics, and partnering cross-functionally; Zendesk experience preferred. Category: Customer Service Seniority: Senior Level Tools: Zendesk Commitment: Full Time Workplace: Onsite Languages: English