About this role
Support Workforce Management Analyst - Americas at Ashby. Location: United States. Role: building schedules, managing coverage, monitoring queues Requirements: Hands-on scheduling and intraday management experience in Support/CX, strong analytical and real-time decision-making skills, familiarity with WFM metrics and tooling, and strong communication to coordinate live adjustments. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Remote Languages: English