About this role
Service Desk Manager at Govcio LLC. Location: Washington, District of Columbia, United States. Role: managing operations, leading team, improving service Requirements: 15+ years IT service delivery experience; leadership managing service desks and ServiceNow ticket teams; SLA development, analytics, and strong communication skills; ITILv4, PMP, Agile certifications required on start; US MINT Public Trust eligibility. Category: Information Technology Seniority: Senior Level Tools: ServiceNow, Microsoft Office Certifications: itilv4 foundation, pmp, agile Commitment: Full Time Workplace: Hybrid Languages: English