About this role
Lead Agent (temporary 4 months) at Transat AT. Location: Montreal, Quebec, Canada. Role: coaching agents, handling escalations, coordinating operations Requirements: Minimum 1 year contact centre experience; fluency in French and English; strong procedural/product knowledge (B2C/B2B/GDS); analytical skills; Microsoft Excel proficiency; flexible schedule including evenings and weekends. Category: Customer Service Seniority: Entry Level Tools: Microsoft Excel, GDS Commitment: Full Time, Temporary Workplace: Hybrid Languages: French, English